fbpx

Terms and Conditions

  1. Home
  2. /
  3. Terms and Conditions

OVERVIEW

This website is operated by Rent Roll Starter. Throughout the site, the terms “we”, “us” and “our” refer to Rent Roll Starter. Rent Roll Starter offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Lightning Sites. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Rent Roll Starter, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Rent Roll Starter and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@rentrollstarter.com.au.

Rent Roll Starter Terms & Conditions

You are making a purchase from Rent Roll Starter. By making a purchase from Rent Roll Starter, you agree to these Terms and Conditions of Purchase, the Rent Roll Starter Terms & Conditions and Privacy Policy.  You agree to follow any legal terms and conditions that govern your use of the program and that form a legal agreement between you and Rent Roll Starter.

When you purchase from Rent Roll Starter, you are receiving access for one (1) person to the program or product you have purchased (referred to below as the “program,” or the “product”)

INTELLECTUAL PROPERTY

You agree that the program or product contains content that is owned by Rent Roll Starter and is protected by copyright, trademark and other applicable intellectual property laws. Duplicating, sharing or uploading Product files to sharing sites is considered stealing, you will be prosecuted in the event of misconduct.

Rent Roll Starter provides you with the program or product only for your personal, non-commercial use, and you agree that you will not use this content in any way except for use in compliance with this Agreement. You will not use the product or program or any of the content available in the program in a manner that constitutes an infringement of Rent Roll Starter’s rights or that has not been authorised in writing by the Rent Roll Starter.

Unless explicitly authorised in this Agreement, you may not modify, copy, reproduce, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Program. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright, trademark and other branding.

You are authorised to download, modify and use the resources provided in the program or the product.  These documents are only to be used within your own business and are not to be shared with other businesses as this will be considered stealing, and you will be prosecuted in the event of misconduct. These documents are not to be construed as legal or financial advice.  These documents may not comply with your state’s legislation and you should seek independent legal advice before using the documents.

The Program or Product includes access for one (1) person. Upon registration, you will receive one username, password, and member profile for use during the membership and in the private member section of the website.

If you would like to take the product or program with a business partner or colleague, you will need to each purchase the product or program individually. Additionally, if you are interested in having your assistant or your entire team take the Program, you will need written consent from Rent Roll Starter for this to occur. Rent Roll Starter does provide written consent in some cases, so you agree to seek consent for this, if you require it.

If you are involved in a Franchise or Licence Group, you may enrol in the program or product.  However, your access to the program or product is for your own individual, personal use only, and you may not share any of the content or resources from the program or product with other franchisees or licencees without the prior written consent of Rent Roll Starter.

PRIVACY AND CONFIDENTIALITY

Any product or program you purchase from Rent Roll Starter is subject to the Rent Roll Starter’s Privacy Policy.  See policy below:

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@rentrollstarter.com.au or mailing us at: 168/9 Carter Street, Lidcombe, NSW, Australia

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – RENT ROLL STARTER
Our store is hosted on Lightning Sites. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Rent Roll Starter’s data storage, databases and the general Lightning Sites application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Rent Roll Starter stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Lightning Sites’s Terms of Service here or Privacy Statement here.

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Rent Roll Starter to store information about your session (referrer, landing page, etc).
_lsite_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_lsite_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@rentrollstarter.com.au or by mail at Rent Roll Starter, 168/9 Carter Street, Lidcombe, NSW, 2141 Australia

You are making a purchase from Rent Roll Starter. By making a purchase from Rent Roll Starter, you agree to these Terms and Conditions of Purchase, the Rent Roll Starter Terms & Conditions and Privacy Policy.  You agree to follow any legal terms and conditions that govern your use of the program and that form a legal agreement between you and Rent Roll Starter.

When you purchase from Rent Roll Starter, you are receiving access for one (1) person to the program or product you have purchased (referred to below as the “program,” or the “product”)

INTELLECTUAL PROPERTY

You agree that the program or product contains content that is owned by Rent Roll Starter and is protected by copyright, trademark and other applicable intellectual property laws. Duplicating, sharing or uploading Product files to sharing sites is considered stealing, you will be prosecuted in the event of misconduct.

Rent Roll Starter provides you with the program or product only for your personal, non-commercial use, and you agree that you will not use this content in any way except for use in compliance with this Agreement. You will not use the product or program or any of the content available in the program in a manner that constitutes an infringement of Rent Roll Starter’s rights or that has not been authorised in writing by the Rent Roll Starter.

Unless explicitly authorised in this Agreement, you may not modify, copy, reproduce, republish, upload, post, transmit, rent, lease, loan, translate, sell, create derivative works, exploit, or distribute in any manner or medium (including by email or other electronic means) any material from the Program. You may, however, from time to time, download and/or print one copy of individual pages of the Site for your personal, non-commercial use, provided that you keep intact all copyright, trademark and other branding.

You are authorised to download, modify and use the resources provided in the program or the product.  These documents are only to be used within your own business and are not to be shared with other businesses as this will be considered stealing, and you will be prosecuted in the event of misconduct. These documents are not to be construed as legal or financial advice.  These documents may not comply with your state’s legislation and you should seek independent legal advice before using the documents.

The Program or Product includes access for one (1) person. Upon registration, you will receive one username, password, and member profile for use during the membership and in the private member section of the website.

If you would like to take the product or program with a business partner or colleague, you will need to each purchase the product or program individually. Additionally, if you are interested in having your assistant or your entire team take the Program, you will need written consent from Rent Roll Starter for this to occur. Rent Roll Starter does provide written consent in some cases, so you agree to seek consent for this, if you require it.

If you are involved in a Franchise or Licence Group, you may enrol in the program or product.  However, your access to the program or product is for your own individual, personal use only, and you may not share any of the content or resources from the program or product with other franchisees or licencees without the prior written consent of Rent Roll Starter.

PRIVACY AND CONFIDENTIALITY

Any product or program you purchase from Rent Roll Starter is subject to the Rent Roll Starter’s Privacy Policy.  See policy below:

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@rentrollstarter.com.au or mailing us at: 168/9 Carter Street, Lidcombe, NSW, Australia

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – RENT ROLL STARTER
Our store is hosted on Lightning Sites. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Rent Roll Starter’s data storage, databases and the general Lightning Sites application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Rent Roll Starter stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Lightning Sites’s Terms of Service here or Privacy Statement here.

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Rent Roll Starter to store information about your session (referrer, landing page, etc).
_lsite_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_lsite_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@rentrollstarter.com.au or by mail at Rent Roll Starter, 168/9 Carter Street, Lidcombe, NSW, 2141 Australia

RENT ROLL STARTER MEMBERS AREA AND COMMUNITY RULES

No Solicitation Within the Rent Roll Starter members area or Facebook Group:

Your failure to comply with this term will result in immediate termination of your participation in the
Program without refund, at the discretion of Rent Roll Starter.

Rent Roll Starter will endeavour to provide a Facebook Group for eligible members of specific products and programs. If Facebook changes terms, we will try to find an alternate space for members, but cannot be held responsible for Facebook’s change of terms.

THIRD-PARTY MATERIALS AND WEBSITES

Rent Roll Starter may provide links to third-party materials and websites and establish a Facebook group as a convenience to you and other Program Participants. These third-party materials and websites are not part of the Program and they may be either withdrawn or terminated at any time without any liability on the part of Rent Roll Starter. You agree that you will be responsible for all payment and other obligations associated with your use of any and all third-party materials and websites. In addition, you agree that Rent Roll Starter is not responsible for examining and evaluating the content and accuracy of any third-party materials and websites, and Rent Roll Starter does not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third-parties. You further agree that you will not use any third-party materials and websites in a manner that would infringe or violate the rights of any other party and that Rent Roll Starter will not be liable for your improper use of third-party materials and websites.

BY PURCHASING ACCESS TO ANY PRODUCT OR PROGRAM, YOU AGREE:

– not to infringe any copyright, patent, trademark, trade secret or other intellectual property rights of Rent Roll Starter or the Program Participants;
– that any confidential information shared by other program participants or any of Rent Roll Starter’s representatives is confidential and proprietary and belongs solely and exclusively to the Participant who discloses it or to Rent Roll Starter.
– not to disclose such confidential information to any other person or use it in any manner other than in discussion with other Rent Roll Starter Program Participants during training sessions;
– the product or program provided to you by Rent Roll Starter does not come with any guarantees or warranty of results;
– that all Content provided to you by Rent Roll Starter is the Rent Roll Starter’s confidential and proprietary information and intellectual property, belong solely and exclusively to Rent Roll Starter, and may be used by you only as authorised by Rent Roll Starter;
– the reproduction, distribution and sale of the content inside any program or product by anyone other than Rent Roll Starter is strictly prohibited; and
– that if you violate, or threaten to violate, any of your agreements contained in this paragraph we will be entitled to, among other things, injunctive relief to prohibit such violations.
– that you will be responsible for avoiding any duplicate content issues that may arise from using pre-written blogs on your website.
– While you are free to discuss your personal results from the Program and training, you must keep the experience and statements, oral or written, of all other participants in the strictest of confidence.

DISCLAIMER

When addressing financial matters in any of our websites, videos, newsletters, programs or other Content, we’ve taken all reasonable efforts to ensure that we accurately represent our programs and their potential to grow your business. However, Rent Roll Starter does not guarantee that you will get any results or earn any money using any of our ideas, tools, strategies or recommendations, and nothing in the Program, Content, or Website is a promise or guarantee to you of future earnings.
YOU EXPRESSLY AGREE THAT YOUR USE OR INABILITY TO USE THE PROGRAM IS AT YOUR SOLE RISK.

While Rent Roll Starter is able to provide recommendations and advice (having regard to previous professional experience), you are solely responsible for carrying out any steps or taking any required action arising out of such recommendations or advice;

Rent Roll Starter is neither a lawyer or accountant, and any recommendations or advice provided by Rent Roll Starter will not be considered legal, financial or tax advice. You agree, at your own expense to seek professional legal, financial or tax advice about any matters connected with the Program.

Rent Roll Starter has no special training or qualification as a licensed professional psychiatrist, counsellor, financial advisor, doctor, health professional, business expert or the like. Rent Roll Starter is not qualified to diagnose any medical condition or provide psychological counselling, behavioural counselling or psychotherapy/psychoanalysis

Nothing in this Agreement or in the provision of the Program by Rent Roll Starter will result in Rent Roll Starter being considered an owner, principal, director or officer of the you or your business (as the case may be).

All the documents provided in the members area of general use nature.  None of them are compliant with your local state’s legislation, and you must modify any of these documents to comply with all legislation you are governed by.

ADDITIONAL TERMS AND CONDITIONS

1) GOVERNING LAW. You and Rent Roll Starter have entered into this Agreement in the state of New South Wales, Australia and this Agreement is governed by and must be construed according to the law applying in New South Wales.
2) LIMITATION OF LIABILITY. A party of this agreement will not be liable to the other for indirect, incidental, special or consequential Losses arising out of this Agreement including but not limited to the following:
Services provided under or in connection with this program; and any claim, loss, damage, cost or expense arising from, or in connection with, this program.
AS SET FORTH IN OUR PRIVACY POLICY, THE COMPANY SHALL USE REASONABLE EFFORTS TO PROTECT INFORMATION SUBMITTED BY YOU IN CONNECTION WITH YOUR PURCHASE AND USE OF THE PROGRAM, BUT YOU AGREE THAT YOUR SUBMISSION OF SUCH INFORMATION IS AT YOUR SOLE RISK.
4) BINDING EFFECT. This Agreement shall be binding upon, and inure to the benefit of, the successors, executors, heirs, representatives, administrators, and permitted assigns of the parties. You have no right to assign this Program, by operation of law or otherwise. The 10 Week Transformation is a non-transferable program.
7) INDEMNIFICATION. You agree to defend, indemnify, and hold harmless Rent Roll Starter, its owners, officers, employees, contractors, directors, licensors, related entities, affiliates, and successors from and against any and all liabilities and expense whatsoever, including, without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys’ fees, and disbursements, which any of such parties may incur or become obligated to pay arising out of or resulting from your breach of this Agreement and/or your misuse of the Program. You shall defend the Rent Roll Starter in any legal actions, regulatory actions, or the like arising from or related to this Agreement. You recognise and agree that all of Rent Roll Starter’s owners, officers, employees, shareholders, trustees, affiliates, and successors shall not be held personally responsible or liable for any actions or representations of Rent Roll Starter.
8) ENTIRE AGREEMENT. This Agreement constitutes the entire understanding and agreement of the Parties with respect to its subject matter and supersedes all prior agreements or understandings, inducements, or conditions, express or implied, written or oral, between the parties.
9) COMPLIANCE WITH LAW. The parties shall comply with all applicable laws in performing this Agreement. Whenever there is any conflict between any provision of this Agreement and any applicable law, the applicable law shall prevail.

THE DETAILS OF THE PROGRAM OR PRODUCT YOU ARE PURCHASING

If you are purchasing The Content Club

By purchasing access to the Content Club, you will receive from Rent Roll Starter:

A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include social media suggested content, caption templates and other support information.

The members area will contain at least:
•    The most recent social media content suggestions/booklet
•    The 2 most recent pre-written blog articles

If Rent Roll Starter decides to make changes to the materials provided in the members area, you will be notified by email giving you at least 48 hours notice of these changes.

Use of The Content Club resources

You agree to use The Content Club resources, training and information in the following ways:
•    You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
•    You may not re-sell any of the resources to anyone else.
•    You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
•    You understand that you do not have exclusive access to the resources inside the Content Club. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you’re not publishing duplicate content as other members of the Content Club.
•    Your membership in The Content Club is not transferrable to another person or another office.
•    You are permitted to download, modify, copy, reproduce, republish, upload and post any of the content provided in the content suggestions/booklet, the pre-written blog articles, the newsletters and any templates provided.

PAYMENT POLICY FOR THE CONTENT CLUB

You agree to pay the following fees:

$57 per month (first payment immediately, second payment one month later, then monthly payments thereafter) OR

$597 per year (first payment immediately, and subsequent payments annually from your first payment unless the annual membership is cancelled) OR

$1587 lifetime membership payment. This payment is a once only payment and there will be no further membership payments for your membership in The Content Club.  This lifetime membership guarantees at least 3 years of membership into The Content Club, but allows you continued membership in The Content Club for the life of the membership, with no further payments for this membership.  This payment does not cover any upgrades to The Content Club, should new, upgraded features be offered as part of The Content Club membership.

If you are purchasing Rent Roll Owners Marketing School

By purchasing access to Rent Roll Owners Marketing School, you will receive from Rent Roll Starter:

A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include video, audio and written lessons, templates, worksheets, checklists, slide decks and other training and support information. You shall have access to this Program Area for as long as the Program Area exists, however no less than 120 days. In the event that Rent Roll Starter intends to close the Members Area, it shall provide you with a 30 day notice by email, and the ability to download the core resources contained in the Members Area.

Bonuses
From time to time, Rent Roll Starter will offer bonuses to individuals who sign up for the Program. You are entitled to any bonuses offered to you at the time of your enrolment, but not any bonuses offered in any other enrolment. Bonuses may not be available for the entire lifespan of the program and they vary depending on particular promotions throughout the year.

Lifetime Access to Rent Roll Owners Marketing School
You will receive “lifetime access” to the Rent Roll Owners Marketing School, which means: for the life of the program.  So, for as long as the Marketing School exists in it’s current format, you will have access to it, and for a minimum of 120 days.

Should Rent Roll Starter decide to close the program in the future, you will be given 30 days notice via email, and the option to download all the resources before the members area is closed down.
Use of the Marketing School resources

You agree to use the Marketing School resources, training and information in the following ways:
•    You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
•    You may not re-sell any of the resources to anyone else.
•    You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
•    You understand that you do not have exclusive access to the resources inside the program. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you’re not publishing duplicate content as other members of the program.

PAYMENT POLICY FOR THE RENT ROLL OWNERS MARKETING SCHOOL

You agree to pay the following fees:

A single payment of $697 OR $997 – depending on the date of purchase, OR

8 monthly instalments of $97 OR 12 monthly instalments of $97 – depending on the date of purchase, OR

8 weekly instalments of $97 OR 12 weekly instalments of $97 – depending on the date of purchase.

The Rent Roll Owners Marketing School is not a “pay in part” program where you can pay only for access to certain parts and not others.

If you are purchasing The Social Property Manager Course

By purchasing access to The Social Property Manager Course, you will receive from Rent Roll Starter:

A Password Protected Members Area:
Rent Roll Starter shall maintain a Members Area that will include video, audio and written lessons, templates, worksheets, checklists, slide decks and other training and support information. You shall have access to this Program Area for as long as the Program Area exists, however no less than 120 days. In the event that Rent Roll Starter intends to close the Members Area, it shall provide you with a 30 day notice by email, and the ability to download the core resources contained in the Members Area.

Bonuses
From time to time, Rent Roll Starter will offer bonuses to individuals who sign up for the Program. You are entitled to any bonuses offered to you at the time of your enrolment, but not any bonuses offered in any other enrolment. Bonuses may not be available for the entire lifespan of the program and they vary depending on particular promotions throughout the year.

Lifetime Access to The Social Property Manager Course
You will receive “lifetime access” to The Social Property Manager Course, which means: for the life of the program.  So, for as long as the course exists in it’s current format, you will have access to it, and for a minimum of 120 days.

Should Rent Roll Starter decide to close the program in the future, you will be given 30 days notice via email, and the option to download all the resources before the members area is closed down.
Use of The Social Property Manager Course resources

You agree to use The Social Property Manager Course resources, training and information in the following ways:
•    You may use all the resources, without giving any credit to Rent Roll Starter as the author or creator of the resources.
•    You may not re-sell any of the resources to anyone else.
•    You are responsible to check all the pre-written content to ensure it is compliant with your local legislation and only use the items that are appropriate for use in your local state or territory.
•    You understand that you do not have exclusive access to the resources inside the program. Other agencies across Australia, New Zealand and the world have access to the same resources. Therefore, it is your responsibility to change, customise and modify all the resources to ensure you’re not publishing duplicate content as other members of the program.

PAYMENT POLICY FOR THE SOCIAL PROPERTY MANAGER COURSE

You agree to pay the following fees:

A single payment of $7 OR $57 OR $97 – depending on the date of purchase.

There are no refunds for this course.

If you are purchasing a Coaching Program

The number of coaching sessions included in this program is listed on your payment page.
Each coaching session will be conducted via Zoom or phone call and will be 60 minutes in duration.

Coaching sessions policy
Upon making your first payment you will be contacted by Rent Roll Starter to schedule your first, and all subsequent coaching sessions.
Rent Roll Starter only accepts limited numbers of coaching clients each month, to ensure you’re able to receive the assistance and support you require between coaching sessions.  For this reason, if you need to cancel or reschedule any of your coaching session appointments, you are required to give at least 48 hours notice of the change or you will forfeit that particular coaching session.

Support policy
Your coaching program includes unlimited support between coaching sessions.  To claim this support, you can either:
•    Call Rent Roll Starter on 02 7903 9993 to request a support call back
•    SMS Rent Roll Starter on the mobile number you are provided to request a support call back
•    Email Rent Roll Starter at support@rentrollstarter.com.au to request support
All support requests will be responded to within 48 hours – on business days only (Monday to Friday) and during business hours only (10am to 4pm)

Coach absence policy
From time to time, there will be occasions where your Rent Roll Starter coach is on annual leave, unwell, attending training or speaking at events.  During this time, your Rent Roll Starter coach will not be able to honour the support policy.
You will be given at least 24 hours notice of these absences, unless your Rent Roll Starter coach is unwell in which case you will be notified at their earliest convenience.
Your Rent Roll Starter coach will advise you of how to obtain other support during their absence.

IF YOU ARE PURCHASING A DIGITAL PRODUCT FROM THE RENT ROLL STARTER SHOP (including ebooks, newsletters, pre-written blogs, social media content packages, etc)

You agree to pay the purchase fee listed on the purchase page.

The digital product will be delivered to you via email.  If you do not receive the email with the digital product it is your responsibility to contact Rent Roll Starter via email (support@rentrollstarter.com.au) to notify that you have not received the product.

There are no refunds for any digital products.

IF YOU ARE BOOKING ELLEN TO SPEAK AT YOUR EVENT (in person or digitally)

You agree to pay the purchase fee listed on the purchase page.  This fee does not include travel expenses, as these are payable by you, if Ellen is required to travel to speak at your event in person.  Travel expenses may include (but are not limited to) business class flights, transfers (via taxi, private car, or ride sharing service), accommodation (4 star hotel minimum) and meals.  These bookings and expenses must be arranged by you, in consultation with suitable dates/times for Rent Roll Starter.

Ellen will attend and present at your event on the date and time agreed via email, and may elect to stay for the entire conference or event, but is not required to stay.

Should you need to change the date or time of the presentation, you must give at least 14 days notice, otherwise 50% of the fee is still payable.

Rent Roll Starter may provide digital resources to your audience as part of the presentation.  In order for your audience to access these digital resources, they will need to give their name and email address to Rent Roll Starter.

Please note, Ellen is not willing to share personal medical information (including vaccination status) for the purposes of attending a speaking event. Before booking and paying for Ellen to speak at your event, please ensure that this is not a requirement in your country, state, city, venue or your organisation, as failure to do so may result in Ellen being unable to attend the event, and no refunds will be issued in these circumstances.

IF YOU ARE PURCHASING ANY “DONE FOR YOU SERVICES” (including email marketing, social media scheduling, phone answering, property management outsourcing, etc)

You agree to pay the purchase fee listed on the purchase page.

The details of the service will be outlined in email from Rent Roll Starter and you agree to the details of the service outlined in that email if you proceed with the purchase.  If you do not receive the email it is your responsibility to contact Rent Roll Starter via email (support@rentrollstarter.com.au) to notify that you have not received the email.

There are no refunds for any “done for you services”.

You accept responsibility for all content published and shared and you agree to ensure that it is legally compliant before it is published, even if the content is created by Rent Roll Starter.

If you are purchasing a Get Socials Done Day with Ellen

You agree to pay the purchase fee listed on the purchase page.  This fee includes a co-working desk to the value of $60 per day.  If you would prefer a private meeting room, there is an additional fee for this.

Ellen will spend the day (from 10am to 5pm) with you, assisting  you to plan and create your social media content for the coming weeks and months.   There’s no guarantee for the number of posts that will be created in this time, however Ellen’s past Get Socials Done days have regularly resulted in 40-75 posts during this time, depending on how quickly you’re able to work.

Should you need to change the date or time of the Get Socials Done Day, you must give at least 14 days notice, otherwise 50% of the fee is still payable.

PAYMENT POLICY FOR THE GET SOCIALS DONE DAY

You agree to pay the fee outlined on the purchase page.  This payment includes your first year of membership in The Content Club.  Your membership in The Content Club will automatically renew annually, unless you cancel your membership.

If you are not satisfied with this day, let Ellen know before the day is over and you’ll be offered a full refund.

PRODUCT DESCRIPTION FOR ALL PRODUCTS AND PROGRAMS

Rent Roll Starter endeavours to describe and display the products and programs as accurately as possible. While we try to be as clear as possible in explaining the products and programs, you acknowledge that there may be inaccuracies and errors on occasion.  From time to time, Rent Roll Starter may correct errors in pricing and descriptions. You acknowledge that Rent Roll Starter reserves the right to refuse or cancel any order with an incorrect price listed.

PAYMENT CONDITIONS FOR ALL PROGRAMS AND PRODUCTS

Regardless of how you select to pay for your product or program (single payment, payment plan OR ongoing membership), you hereby authorise Rent Roll Starter to charge your credit card or debit card automatically according to the terms set forth in the section above.

Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly fee, you must provide a new eligible payment method promptly or your program access will be removed.

If you do not request a refund within the terms of the program with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan and you understand that your membership will automatically continue and you authorise us (without notice to you, unless required by applicable law) to collect any and all outstanding receivables, using any eligible payment method we have on record for your account.
You are responsible to pay for the product or program in full (including GST) and for providing us with a valid credit card or other payment method. If you have selected a payment plan and you miss a payment, your account status will be changed to “delinquent.” You will immediately lose access to future Modules and Bonuses and your access to the Site and all Content will be revoked seven (7) days after your payment declines. You will also not receive access to future versions of the Program as it’s released, or any of the bonuses, until all payments are made in full.

If your account remains in delinquent status for longer than sixty (60) days, Rent Roll Starter reserves the right to report any delinquent balance owed to a credit reporting agency and/or collections agency subject to Rent Roll Starter’s sole discretion until the account is caught up and in good standing.

REFUND POLICY FOR ALL PROGRAMS AND PRODUCTS

The Content Club Membership Refund Policy

There are no refunds for monthly memberships, but membership can be cancelled with 24 hours notice (and all future payments will cease).

There are no refunds for annual memberships, but membership can be cancelled with 24 hours notice (and all future payments will cease).

There are no refunds for lifetime memberships, except in the circumstance that Rent Roll Starter decides to retire The Content Club membership before the guaranteed 3 years from your purchase date. If Rent Roll Starter decides to retire The Content Club within 3 years of your purchase of the lifetime membership, Rent Roll Starter will provide a pro-rata refund to you within 60 days of retiring The Content Club membership.

Rent Roll Owners Marketing School Refund Policy

You can participate in the Rent Roll Owner’s Marketing School for up to the first 30 days. If you do all the assigned work and don’t get value or feel your learning style doesn’t match how we teach, we’ll happily refund the money you’ve paid us under this Agreement less any external fees subject to the following conditions:

– Deadline to Apply for Refund. To be eligible for a refund, you must submit your request by 5pm NSW Time 30 days after your initial purchase date. The deadline exists because if you sign up for the program, we want you to get started. If you don’t plan on starting right away but want to sign up this year, we’d love to have you, but definitely make sure this is the right investment for you, as the refund does have a firm deadline.  No refunds will be processed until 30 days after the first week of training commences.
– Completed Course Work. We’ll ask for your completed course work (to make sure you gave it a go) and ask what didn’t work for you (so we can learn and improve).  We will require this information to be submitted within 24 hours of your application for refund.
The completed course work you will be required to submit with your refund request includes ALL of the following items:
o    Completed worksheets for modules 1, 2, 3 and 4
o    Transcripts or notes of 3 landlord surveys you have completed, showing that ALL questions were asked and answered on the survey document
o    Your completed Strategy Canvas, using your own local industry norms NOT the example norms shown in the video training and worksheet.  You cannot copy the example provided.
o    Your written elevator pitch, following the formula provided in the training video.
o    A link to access your Freebie (Format must be PDF, mp3 or mp4).  While this Freebie may be a version of one of the eBooks available for purchase from Rent Roll Starter, it must be FULLY branded and customised with your branding and details.  You cannot copy the exact version provided to you in the members area.
o    A link to review your completed Opt-In on your website (It MUST be connected to your CRM and working properly)
o    A link to review your first blog on your website (it MUST be published, follow the formula outlined in the training video, including each element, and have a call to action that is working properly).  While this blog may be a version of one of the pre-written blog posts in the member area, it must be FULLY customised to follow the formula taught in the video training, and must not be one of the examples provided in the worksheet.  You cannot copy the exact version provided to you in the members area
– Company Discretion. After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
– Please do not enrol in the Marketing School if you just want to “check it out.” We put an extraordinary amount of time and effort into this Program, and we expect you to do the same.
We will NOT provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.
Please note: If you opted for a payment plan and you do not request a refund within 30 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.
Furthermore, if you opted for a payment plan and, anytime between making the initial purchase and the completion of the payment plan in full, you change your mind about participating in the program, even if you have not accessed any of the course materials, you are not entitled to cancellation of the payment plan OR refund, except under the refund policy.
Upon determining that you are entitled to a refund subject to this policy, Rent Roll Starter will promptly issue an instruction to its payment processor to issue the refund. Rent Roll Starter does not control its payment processor and will not be able to expedite any refunds.
If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under this Agreement and the Company’s Terms of Use. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.
All refunds are discretionary as determined by Rent Roll Starter. To further clarify, we will not provide refunds after the 30th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month.

Coaching Program Refund Policy

You can participate in the Program for up to the first 30 days. If you do all the assigned work and don’t get value or feel your learning style doesn’t match how we teach, we’ll happily refund the money you’ve paid us under this Agreement less any external fees subject to the following conditions:
– Deadline to Apply for Refund. To be eligible for a refund, you must submit your request by 5pm NSW Time 30 days after your purchase date. The deadline exists because if you sign up for the program, we want you to get started. If you don’t plan on starting right away but want to sign up this year, we’d love to have you, but definitely make sure this is the right investment for you, as the refund does have a firm deadline.  No refunds will be processed until 30 days after the first coaching call.
– Completed Course Work. We’ll ask for your completed course work (to make sure you gave it a go) and ask what didn’t work for you (so we can learn and improve).
– Company Discretion. After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
– Please do not enrol in a coaching program if you just want to “check it out.” We put an extraordinary amount of time and effort into this Program, and we expect you to do the same.

Speaking Engagement Refund Policy (digital or in person events)

There are no refunds for speaking engagements.

The Social Property Manager Course Refund Policy.

There are no refunds for The Social Property Manager Course.

CANCELLATION POLICY
If you wish to cancel your membership in The Content Club, please cancel via your members area.
All other cancellations for all other programs and products are covered by the refund policies listed above.